FAQs

Registration data is stored securely by WoodScanner and will not be shared with third parties – see our privacy policy.

A change of user as a seller or buyer will necessitate a new signup, as accounts are linked to email address functionality as well as the business name. Logins are stand alone and not transferable. Once a seller or buyer advises WoodScanner that they wish to leave the community we will ensure that our housekeeping process deactivates the account. Other basic changes can be self-managed via your login secure account area.

Please use the "Contact Us" link on the homepage - this will generate an email to the support team.

Yes of course Please use the "Contact Us" link on the homepage - this will generate an email to the support team. If you would prefer a call back, please add your telephone number.

Access to products may be filtered based on your user status. In the future we might find that a restricted product view may have been specifically requested by your organisation.

Only upon login will you see the full WoodScanner experience. As a B2B community we do not share the content with consumers. The signup and logon process allows WoodScanner to ensure that you are connected with all of our sellers and  that you are getting access to best options and prices available.

When a confirmation is sent to a seller directly from the platform the seller will confirm on the website and an email will be sent to the buyer. Afterwards they will follow their own, internal process for fulfilment so this will vary by seller.

This is planned to follow on a future release. We will create an option to "save your search" where product searches can be identified and stored to your account home page - this provides quick access to the smart basket functions for availability and pricing each time.

We have an order confirmation tab on the sellers order receipt page where they should confirm to the buyer that their order is being processed, completed or cancelled. They can also use the online messaging facility to advise the buyer on any requirements e.g. credit control, payment facilities etc. Using the online process helps to minimise a seller costs that may reflect in buyer pricing.

We anticipate eventually having over 25,000 unique products on our website. At the outset the new WoodScanner 2.0 website will operate with a limited selection of items but these will increase as we add new products throughout the early years. You may use the directory to find a supplier in the category of the product you are searching for until we have added the product to our filtered search function. If this doesn’t work and an alternative/suitable product can't be located, please use the contact us form available on every page to let us know so that we can respond and help you. We are pleased to advise you that this find-compare-connect site is not only designed for commodity, “off the shelf” timber and panel products - but also bespoke items, special orders, etc. that you can create enquiries for in our "Specials" categories. However if we are not listing a product that you feel should be on our site use the contact us form and tell us.

This may depend on the product descriptions applicable to the item ordered but there is an expectancy that the buyers on a B2B site have a full grasp of the variances in the options displayed pre-selection. Please always check our seller if you are unsure about the suitability of the product being ordered, particularly if you are not familiar with the product. Issues arising out of generally poor quality should be dealt with directly with the seller as is current practice.

Individual seller hours of business will vary, but, as a minimum, we would expect them to process orders during standard UK office hours and advise you accordingly. If a buyer has a special delivery request this can be added in the enquiry process. Sometimes the time of day at which the order is placed, and availability of stock will affect when an order can actually be despatched. Our communication links, available at all times, allow the buyer and seller to agree lead times and personal arrangements.

WoodScanner DOES NOT manage or control stock or prices. Each seller that is registered with us and has agreed to abide by the good and fair practice policy set out by WoodScanner. Stock and prices are the sole responsibility of the sellers. It should be appreciated that this is not an exact science as there could be occasions where a seller advises that a product is out of stock due to the timing issues and complexity of the market. This may result in the need to cancel an order or part of an order. The seller will contact the buyer directly to resolve any issues arising.

Once you have confirmed an order with a seller your contract is solely with that seller and their normal terms and conditions will apply. All discussions regarding deliveries, amendments or cancellations should take place directly between the buyer and the seller. WoodScanner accepts no responsibility for such matters.

All prices and arrangements carried out on the site are subject to final confirmation by the seller. Therefore, charges for card payments, delivery charges etc (this list is not exhaustive) may be added by agreement with the buyer.

For products damaged, of poor quality or incorrectly delivered the buyer should contact the seller directly using the contact details on your system-generated order or directly by phone or e-mail. All our sellers details are listed in our directory.